BASIC USER’S GUIDE
MFC-J5910DW
Version 0
USA/CAN
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
Note
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
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Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
In Canada:
1-877-BROTHER
Description
Item
LC79BK (Prints approx. 2,400 pages) 1
LC79Y (Prints approx. 1,200 pages) 1
LC79C (Prints approx. 1,200 pages) 1
LC79M (Prints approx. 1,200 pages) 1
LC75BK (Prints approx. 600 pages) 1
LC75Y (Prints approx. 600 pages) 1
LC75C (Prints approx. 600 pages) 1
LC75M (Prints approx. 600 pages) 1
Ink Cartridge Super High Yield <black>
Ink Cartridge Super High Yield <yellow>
Ink Cartridge Super High Yield <cyan> (blue)
Ink Cartridge Super High Yield <magenta> (red)
Ink Cartridge High Yield <black>
Ink Cartridge High Yield <yellow>
Ink Cartridge High Yield <cyan> (blue)
Ink Cartridge High Yield <magenta> (red)
Premium Plus Glossy Photo Paper
(Ledger size / 20 sheets)
(Letter size / 20 sheets)
BP71GLGR
BP71GLTR
BP71GP
(4" 6" size / 20 sheets)
Premium Glossy Photo Paper
(Letter size / 20 sheets)
BP61GLL (USA only)
BP61GLP (USA only)
(4" 6" size / 20 sheets)
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For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
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Description
Item
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets)
Matte Inkjet Paper
BP60MPLTR (USA only)
BP60ML (USA only)
(Letter size / 25 sheets)
Plain Inkjet Paper
(Ledger size / 100 sheets)
(Letter size / 100 sheets)
Telephone Line Cord
Basic User's Guide
BP60PLGR (USA only)
BP60PL100 (USA only)
LG3077001 (USA only)
LX8860001 (English for USA and Canada)
LX8860002 (French for Canada)
LX8382001
CD ROM for Windows® & Mac
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Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
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Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
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User's Guides and where to find them?
Which manual?
What's in it?
Where is it?
Product Safety Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide
Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User's Guide
Learn the basic Fax, Copy, Scan and
PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box
PDF file / CD-ROM
Advanced User's Guide
Software User's Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
Follow these instructions for Printing, Scanning, PDF file / CD-ROM
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, Web Services (Scan),
and using the Brother ControlCenter utility.
Network Glossary
This Guide provides basic information about
advanced network features of Brother machines
along with explanations about general
networking and common terms.
PDF file / CD-ROM
PDF file / CD-ROM
Network User's Guide
This Guide provides useful information about
wired and wireless network settings and security
settings using the Brother machine. You can also
find supported protocol information for your
machine and detailed troubleshooting tips.
Mobile Print/Scan Guide
This Guide provides useful information about
printing data from your mobile phone and
transmitting scanned data from the Brother
machine to your mobile phone.
PDF file / Brother
Solutions Center 1
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Table of Contents
(BASIC USER’S GUIDE)
Using the documentation.......................................................................................1
Accessing the Advanced User’s Guide, Software User’s Guide,
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Basic Operations .............................................................................................9
Favorite Settings..................................................................................................10
Registering Favorite Settings ........................................................................10
Changing Favorite Settings ...........................................................................11
Deleting Favorite Settings .............................................................................11
Recalling Favorite Settings............................................................................11
Loading paper and other print media...................................................................12
Printable area ................................................................................................18
Paper settings......................................................................................................19
Paper Type....................................................................................................19
Paper Size.....................................................................................................19
Acceptable paper and other print media..............................................................20
Recommended print media ...........................................................................21
Handling and using print media.....................................................................21
Choosing the right print media.......................................................................22
How to load documents .......................................................................................24
Using the ADF ...............................................................................................24
Using the scanner glass ................................................................................25
Unscannable area .........................................................................................26
How to send a fax................................................................................................27
Stop faxing.....................................................................................................29
Setting scanner glass size for faxing.............................................................29
Color fax transmission...................................................................................29
Canceling a fax in progress...........................................................................29
Transmission Verification Report...................................................................29
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Receive Modes....................................................................................................31
Using Receive Modes..........................................................................................33
Fax Only ........................................................................................................33
External TAD .................................................................................................33
Receive Mode settings ........................................................................................34
Ring Delay.....................................................................................................34
Easy Receive.................................................................................................35
Telephone services..............................................................................................36
Voice Mail......................................................................................................36
Distinctive Ring..............................................................................................37
Connections...................................................................................................40
Multi-line connections (PBX) .........................................................................41
Using remote codes.......................................................................................42
How to dial...........................................................................................................44
Manual dialing ...............................................................................................44
Fax Redial .....................................................................................................44
Storing Speed Dial numbers..........................................................................45
How to copy.........................................................................................................47
Copy settings.................................................................................................48
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9
PhotoCapture Center™: Printing photos from a memory card or
Getting started .....................................................................................................51
Print Images.........................................................................................................53
View Photos...................................................................................................53
PhotoCapture Center™ print settings..................................................................53
Printing a document.............................................................................................55
Scanning a document..........................................................................................56
Scanning using the SCAN key.............................................................................56
Scanning using a scanner driver .........................................................................57
Scanning using the ControlCenter.......................................................................57
Replacing the ink cartridges ................................................................................58
Cleaning and checking the machine....................................................................61
Cleaning the scanner.....................................................................................61
Cleaning the print head .................................................................................62
Checking the print quality ..............................................................................62
Checking the print alignment.........................................................................63
Error and Maintenance messages.......................................................................64
Error animation..............................................................................................72
Document jam ..............................................................................................73
Printer jam or paper jam................................................................................75
Troubleshooting ..................................................................................................81
Dial Tone ......................................................................................................93
Telephone line interference / VoIP ................................................................93
Machine Information ............................................................................................94
Checking the serial number...........................................................................94
Reset functions..............................................................................................94
How to reset the machine..............................................................................94
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Menu table...........................................................................................................96
Inserting spaces .........................................................................................123
Making corrections ......................................................................................123
General..............................................................................................................124
Fax.....................................................................................................................127
Copy ..................................................................................................................128
PhotoCapture Center™ .....................................................................................129
PictBridge ..........................................................................................................130
Scanner .............................................................................................................131
Interfaces...........................................................................................................133
Computer requirements.....................................................................................134
Consumable items.............................................................................................135
Network (LAN) ...................................................................................................136
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Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
8 PhotoCapture Center™:
Printing photos from a
memory card or USB Flash
memory drive
Memory storage
Volume Settings
Automatic Daylight Saving Time
Sleep Mode
LCD screen
Dial Prefix
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
Mode Timer
2 Security features
9 Printing photos from a
camera
Secure Function Lock 2.0
3 Sending a fax
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
Additional sending options
Additional sending operations
Polling overview
A Routine maintenance
4 Receiving a fax
Cleaning and checking the machine
Packing and shipping the machine
Memory Receive (Black & White only)
Remote Retrieval
Additional receiving operations
Polling overview
B Glossary
C Index
5 Dialing and storing numbers
Voice operations
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
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General information
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Using the
documentation
WARNING
WARNING indicates a potentially
1
hazardous situation which, if not avoided,
could result in death or serious injuries.
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
Symbols and conventions
used in the documentation
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The following symbols and conventions are
used throughout the documentation.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Bold
Bold typefaceidentifiesspecific
keys on the machine’s control
panel or on the computer
screen.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Italics
Italicized typeface emphasizes
an important point or refers you
to a related topic.
Electrical Hazard icons alert you to
possible electrical shock.
Courier Text in Courier New font
New
identifies messages on the
screen of the machine.
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